As an attorney, you’re probably asked a lot of questions by clients and prospective clients. As a result, you decide it would be efficient and beneficial to have a “FAQ” page on your website. However, you open a blank document on your computer, and suddenly you forget every question that’s ever been asked. You finally conjure up a few questions in between meetings but your answers don’t really reflect how you would carry yourself in conversation, do they?
At Legal Brand Marketing, when we work with clients, we aim to make sure that you are answering the integral questions that are being asked. Here are some ways we create an effective frequently asked question page:
Google. Ah, the ever-effective Google search! By doing a Google search and seeing the related items and search suggestions, we get an understanding of the specific questions people tend to have. Furthermore, we determine the specific information that is being requested by your target audience. Trying Googling your line of practice yourself. See what people are asking. This can be very helpful in more than just creating content for your website.
Imagine you have no law experience and picture yourself in a specific legal situation. What would your initial questions be? Typically, those initial questions are likely the same ones many people have. They usually revolve around family, money, or employment.
Check out other websites. Whether it’s a general question-and-answer website or a site dedicated to providing solely legal information, we think it’s important to look at the questions that have been asked before. Though many of the same questions have been answered time and time again, new people are always asking these questions, so it’s important that your answers stay fresh and in your voice.
Look at old emails and email referrals. Look for trends in your emails. Even if you have a referral in your archive that never became a client, their question is still important. How would you better answer that question to improve the chances of a similar referral becoming a client?
Remember, clients like being talked TO not AT. This is key for us when we craft a FAQ page and it can certainly be key for you as you grow your business.
For more information on content creation from Legal Brand Marketing, visit our site today!