Tip 1: Look over the internet referral’s information.
Sometimes, referrals leave certain details in the comments section of the online form. Make sure you have read all of the information and not just dial the number that is given. Not only does it avoid any miscommunication, it shows a potential client that you pay attention to your clients.
Tip 2: Actually leave a voicemail!
Clearly, this is a given. However, we know that a lot of cellphones remember the numbers of previous callers, but you need to stand out to a potential client and let them know that you are there for them.
Tip 3: Introduce yourself and your firm.
Clearly state your name and the name of your firm. If you have someone else doing your intakes, make sure he or she states the name of the attorney who has received the internet referral.
Tip 4: State where your found the referral’s contact information.
Even though a referral is likely to be expecting your call, make sure to communicate that you received the referral’s contact information via a form they filled out online or over the phone. This can give everyone peace of mind.
Tip 5: Do a quick pitch!
Clearly and succinctly pitch your services to the potential client. Let the referral know that you are here to help. Similar to what we mention in our other posts, give them hope that you can help them through this stressful situation.
Tip 6: Leave your contact information.
Include your phone number, but also include your email address and website. Many people prefer to communicate via email these days and it’s nice to give a referral an option to communicate with you.
Many of these tips are common sense but they can also be a good reminder when things get busy.